The EBM Advantage
It is our priority to offer you personal service when we manage your account. The same EBM account manager who assesses your building and gives you a professional bid will work with you throughout the duration of your contract, delegating all new decisions and responding to any upcoming issues with you on personal basis.
Our approach to customer service is to answer your requests to our office on the first call. Customer assistance is available through our 24 hours a day, 365 days a year toll-free number. Your account manager will follow up with you no later than the next business day and process your requests in a timely manner.
Quality and consistency are integral parts of our operations at EBM. We take great care in the initial training of our staff members while implementing a thorough, state of the art quality control system. Your EBM account manager will design a program with you that meet your facility requirements while an area supervisor will inspect your facility regularly using a quality control inspection sheet. Your account manager will also arrange to meet with you periodically to make sure you are completely satisfied with our services.
Our comprehensive services and range of industry experience allow us the freedom to design a cleaning program with you to meet your unique facility requirements. We deliver and maintain a consistent level of quality through the strength of our quality control system, operations-management team and the use of advanced, state of the art cleaning chemicals and equipment. Our on-site employees can be promptly contacted through the use of CB radios and are easily identifiable in uniform and I.D badges.
The quality of our services begin with our careful selection process in hiring only qualified employees who represent our company values of integrity and professionalism. A careful screening process is implemented prior to employment as background checks are performed on an ongoing basis. All of our industry experienced custodians undergo extensive handbook, classroom and on-site training prior to working in the field. We treat all of our employees as valuable team members and offer continuous incentive programs that result in our low employee turn over rate.
Professional Pricing & Efficiency
We believe quality work rests on a foundation of professionalism. We take great care in training our staff and will send out only a qualified account manager who will accurately assess your building and give you a professional bid that reflects the quality of our services, saving you in time, costs, and any further hassle.
Transition Process & Consistency
We assure you a smooth transition and a consistent level of quality from our initial establishment of operations in your facility to the completion of the contract. By beginning with your basic building requirements and steadily working up, we will adjust our services according to your needs in order to establish a distinguishable appearance and maintain a lasting effect that is conducive to your operational needs and the health and productivity of your building occupants.